Playtrue App Privacy Policy

Effective Date: June 29, 2025

At Playtrue App, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Playtrue app, in compliance with the General Data Protection Regulation (GDPR) of the European Union.

1. Information We Collect

1.1 Personal Information:

• Name
• Email address
• Payment information (if applicable). Read Terms and Conditions

1.2 Non-Personal Information:

• Device and browser data
• IP address
• App usage data (pages visited, usage time)
• Location information (if consented)

2. How We Use Your Information

2.1 To Provide and Improve Our Services:

• Personalize your experience in the app
• Process transactions and manage your account
• Enhance our functionalities and services

2.2 To Communicate:

• Send notifications about app updates, services, and promotions
• Respond to your inquiries and provide customer support

2.3 For Marketing Purposes:

• Send promotional communications about products, services, and events that may interest you
• Conduct market analysis and customer satisfaction surveys

 

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes the use of encryption technologies and physical and electronic security measures to protect your data.

4. Legal Basis for Processing Data

We process your personal information based on the following legal grounds under the GDPR:

• Your consent
• The necessity to perform a contract with you
• Compliance with a legal obligation
• Our legitimate interest in operating and improving our services

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

• To comply with the law, a legal process, or a government request
• To protect our rights, property, and safety, as well as those of our users and customers
• With trusted service providers who assist us in operating our app, provided that these parties agree to keep this information confidential

6. Your Rights

Under the GDPR, you have the following rights regarding your personal information:

• Access and Correction: You can access and update your personal information at any time through your account in our app.
• Right to Erasure: You can request the deletion of your personal information by sending a request to info@playtrue.eu. We will respond to your request within a reasonable timeframe.
• Right to Data Portability: You can request the transfer of your personal information to another entity.
• Right to Restriction of Processing: You can request the restriction of processing your personal information under certain circumstances.
• Right to Object: You can object to the processing of your personal information for reasons related to your particular situation.
• Opting Out of Communications: You can opt out of receiving promotional communications by following the unsubscribe instructions included in each notification we send.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience in our app, analyze trends, and administer the service. You can configure your device to reject cookies, but this may affect the functionality of our app.

8. Disclosure

The use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

9. Acceptance of YouTube Policies

By using our app, you also agree to the YouTube API Policies and YouTube Terms of Service. This includes compliance with copyright laws and proper attribution of YouTube content.

10. International Data Transfers

Your information may be transferred to and stored outside the European Economic Area (EEA). We will ensure that any such transfer complies with applicable data protection laws and that your data is adequately protected.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy in our app and updating the effective date.

12. Acceptance of the Playtrue App Terms of Use

By using our app, you agree to and commit to complying with the Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use the Playtrue app.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: info@playtrue.eu